Frequently Asked Questions

We operate from Palmetto Bay Marina. Our address is 86 Helmsman Way, Suite 101, Hilton Head Island, SC 29928. We have a large free parking lot.

Cancellations are accepted up to 24 hours prior to your scheduled activity. Because we are guaranteeing your space on the boat, NO REFUNDS are given for cancellations made within 24 hours of your scheduled activity. This policy is firm and no exceptions are made, as most of our tours sell out.

We will sail in a light drizzle but anything more and we’ll cancel the trip. Regardless of the weather where you are, don’t ever assume the trip is canceled. Oftentimes we can use the radar to avoid the rain and we will still sail. The captain reserves the right to cancel any trip for any reason. If we cancel a trip, you will be issued a full refund. We will always make every attempt to contact you ahead of time in the event of a cancellation.

You must be 18+ with a valid driver’s license to operate our machines (Jet Ski, Mini Boat or Creek Cat) Absolutely no exceptions. Pontoon rental drivers must be 21+ with a valid driver’s license. 

Yes, we supply them for all riders. We also have a secure space to store anything you’d like to leave at the dock while on your tour (It’s free!) 

Although we love animals, we do not let dogs aboard our vessels. If you have a certified service dog, please inquire via phone. 

It is extremely rare to get seasick on our tours. We operate all of our tours in the protected waters of Broad Creek & Calibogue Sound which are usually calm. 

Gratuity for our Lowcountry Watersports crew is not included in the ticket price. If you had a great time and wish to recognize your guide/captain for a job well done, gratuities are split equally and always appreciated. Typical gratuity for the crew is 15-20%.

Masks are not required.